Byram Healthcare
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Byram Healthcare Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Byram Healthcare has 1.9 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Approved provider, Good product, Home delivery.
Cons: Poor customer service and deluvery, Customer service is inadequate, Poor customer service.Recent recommendations regarding this business are as follows: "AVOID BYRAM AT ALL COSTS - THEY ARE HORRIBLE", "Find someone else to use they can’t be counted on.", "Don't go near them.", "Answer your phone or not hang up during text chat when someone types slow", "Find someone else!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Byram Healthcare has 1.9 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Approved provider, Good product, Home delivery.
Cons: Poor customer service and deluvery, Customer service is inadequate, Poor customer service.Recent recommendations regarding this business are as follows: "AVOID BYRAM AT ALL COSTS - THEY ARE HORRIBLE", "Find someone else to use they can’t be counted on.", "Don't go near them.", "Answer your phone or not hang up during text chat when someone types slow", "Find someone else!".
Most users ask Byram Healthcare for the delivery of goods as a solution to their issues.
Review authors value the most Insurance Plans Acceptance. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Top Byram Healthcare Reviews
"I received a very quick response, and I solve the problem immediately outstanding service thank you"
I just make need a new order. I press the wrong number first so I definitely need a route get a re-order my diabetic supplies.
"Tired of their terrible care EVERY TIME my son needs a reorder of supplies for Type 1 Diabetes"
One star is too many. Unfortunately due to insurance, we have been stuck with them for years. They always goof up the insurance. They continually mess up my...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Left package of deceased person
Preferred solution: nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tired of their terrible care EVERY TIME my son needs a reorder of supplies for Type 1 Diabetes
Preferred solution: FOR THEM TO IMMEDIATELY GET MY SON HIS LIFE SAVING SUPPORTIVE SUPPLIES AND FOR THEM TO NOT KEEP CHARGING US WHEN IT IS COVERED UNDER INSURANCE.
User's recommendation: AVOID BYRAM AT ALL COSTS - THEY ARE HORRIBLE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marietta, Georgia
Absolute worst - lie and lie
- Poor service
- Rude representatives
User's recommendation: Don't go near them.
Worst service ever!!!!
Preferred solution: Deliver product or service ordered
User's recommendation: Find someone else to use they can’t be counted on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Poor customer service
Company fixed the issue and I have been provided with apology.
- Approved provider
- Dispicable customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Find someone else!
Bothell, Washington
Order supplies
Mountain View, California
The online order form is terrible
The online order form does not allow people to complete the order smoothly. The design of the mybyram ordering website is terrible that it's several decades behind the times.
It gives me a big headache every time Ordering online .
I was clearly logged in, but after clicking to order, it directed me to another page and asked me to re-create an account. Then it said that the account already existed and I had to log in again. This happens over and over again, I can't get to the ordering page. It took me at least an hour to finally get to the order page.
But I couldn't find the items that I ordered before!
And there was no options to chose other items. What kind of garbage website design is this! It caused great trouble to the orderer!
What do you guys do every day? Technology is developing every day, but your web haven't improved at all!
This months order has not arrived
- Many
User's recommendation: Answer your phone or not hang up during text chat when someone types slow
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gardena, California
Customer Service Does Not Exist
My daughter called weeks ago to refill Dexcom items and has yet to receive her order. She called last Thursday 11/2 and was told that the order was placed for future deliver.
After explaining the right NOW need she was told shed have her items Friday 11/3 no later than Monday, 11/6. Having not received the order, I called to check delivery status to get a nonchalant answer that the item was shipping today and should be received in 2-5 business days! Asked about the call that was made on Thursday, 11/2 and of course there were no notes.
Armed with the ability to overwhelm me with EXCELLENT customer they didnt, still that nonchalant attitude.
When I requested to speak with a supervisor, that will take a day or two. I can only imagine that the Supervisors are extremely busy because their customer service absolutely SUCKS!!
- Home delivery
- When will it arrive low level customer service skilled employee
Preferred solution: Deliver product or service ordered
User's recommendation: I pay too much money to Kaiser every year…My next move is that I need medical suppliers to be consistent and dedicated to proper customer service! think twice before putting your medical supply needs in the hands of a group of nonchalant folks.
Sacramento, California
Impossible to contact! You messed up my order and I can’t get in touch with anyone when I need to
User's recommendation: Use someone that can fix their mistakes
Holland, Michigan
Billing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
In hospital because of byram!
- Wrong items
User's recommendation: STAY AWAY FROM THIS COMPANY IF YOU WANT TO LIVE
Yes they claim Ostomy Nurse sent in order- what I got was "Precut" and to big to use and I never have ordered precut. Non returnable after 12 days policy- when I had Home health nurse coming weekly and ordered- these showed up and we thought it was from the agency order and didn't even know who Byram was until I got the bill almost two months after. So I do not trust Hospital who opened account with Byram without telling me and Byram telling me that they can't say who ordered because of HIPPA
Fresno, California
I need my incontinent supplies
- Stink
- Bunch of liars their employees are
Preferred solution: My incontinent supplies.
User's recommendation: Forget using your company. Wouldn't recommend you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service
Contacted customer service online to ask about an email saying paperwork was needed for my order. The person stated an updated Rx was needed for some supplies.
I asked for a copy of my Rx's so I could know what I was approved for and to not order items every month if they weren't approved for that amount. She told me to get the info from the prescribing doctor. When I asked why Byram wouldn't provide a copy of my Rx's, she said good day and ended the chat.
I called customer service twice and left a message each time (the phone reps were great; polite and took my info), asking for a supervisor to call regarding this. I never received a call back.
Preferred solution: Nothing
Some of my dresses don’t fit can I get a return label
Mission Viejo, California
I received a very quick response, and I solve the problem immediately outstanding service thank you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marietta, Georgia
The overall rating rounds to 2 automatically, but that's only because I couldn't give 0 stars on the worst categories
- Sales takes care of everything and makes sure the order gets thru
Preferred solution: A change in policy & culture that doesn't allow this to happen to anyone and address (with reason and critical thinking) any instance of people currently dealing with similar situations.
User's recommendation: Avoid if you can, or get everything in writing at a minimum!
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Terribly disappointed in the Byram Health Care and will be looking for a new supplier. They wouldn’t fill my daughter’s diabetic supplies.
Trying to make us pay a bill when they need to work with the insurance company if they dispute what’s paid. So refused to ship. I had to get the insurance company on the line with an agent only for my insurance to tell them then same thing I did. They are scamming people.
Now a week after straightening that out and waiting for the supplies I just now on a Friday evening get a text that they need to contact the medical provider. She will run out of supplies!